Privacy Policy

Overview

Auto Networx Services L.L.C ("Auto Networx," "we," "us," or "our"), registered in Dubai, United Arab Emirates, is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website and services.

Personal Data We Collect

We collect the following types of personal data:

• Name
• Email address
• Passport copy
• Phone number
• Vehicle details (including make, model, VIN, and license plate number)
• Location details (only if vehicle recovery services are requested; location data will not be stored after service completion unless required by law or necessary for record keeping purposes)
• Vehicle registration card (Mulkiya)
• Insurance information
• Any other documents required to comply with applicable UAE laws and regulatory requirements

How We Collect Data

We collect your data through:

• Direct communications, including via WhatsApp, telephone calls, online consultation through any online platform and emails
• Contact and booking forms on our website
• In person interactions, where applicable
• Cookies when you visit our website

Legal Basis for Processing

Our processing of your personal data is based on:

• Your consent: when you provide explicit permission for us to process your personal data.
• The necessity to perform a contract with you: when processing your data is required to fulfill our obligations, such as completing vehicle recovery requests or verifying service eligibility.
• Compliance with legal obligations: when we are required to process or retain certain data to comply with applicable laws, regulatory requirements, or law enforcement requests.
• Our legitimate interests: fraud prevention and security monitoring, improving customer experience and service efficiency, conducting analytics to enhance operational effectiveness, and ensuring compliance with internal policies and industry standards.

How We Protect Your Data

We implement a variety of security measures to safeguard your personal information, including:

• Encryption technologies: ensuring secure transmission and storage of sensitive data.
• Secure servers: hosted in protected environments with restricted access.
• Access control mechanisms: limiting data access to authorized personnel only, using multi factor authentication and monitoring access logs.
• Regular security audits: conducting periodic assessments to identify vulnerabilities and enhance protective measures.
• Staff security training: employees undergo regular cybersecurity and data protection training to ensure best practices in handling sensitive information.
• Incident response protocol: in the event of a data breach, we implement a structured response plan, including immediate containment, investigation, user notification (where required), and remedial actions to prevent future incidents.

Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with carefully vetted third party service providers who assist us in operating our business, such as vehicle recovery partners. These providers operate under strict confidentiality agreements and are required to uphold our data security and privacy standards.

Selection criteria for third party service providers: industry reputation and compliance certifications; robust security infrastructure; contractual obligations that define data usage limitations and confidentiality expectations; and operational reliability.

Compliance monitoring: regular security audits, access controls and data usage reviews, incident response protocols, and periodic contractual reassessments.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Once the data is no longer required, it will be securely deleted or anonymized to prevent identification.

• General contact information (name, email, phone number): retained for up to 5 years from the last interaction, unless required for ongoing service relationships.
• Vehicle details (make, model, VIN, license plate): retained for 7 years for service history and legal compliance purposes.
• Location data (collected for vehicle recovery services): retained only until service completion unless required by law or for fraud prevention audits.
• Financial records (if applicable): retained for 7 years in compliance with accounting and taxation regulations.
• Communications and support requests: retained for 2 years for reference and dispute resolution purposes.

If you wish to request deletion of your data before the expiration of these retention periods and there are no legal or regulatory restrictions, you may contact us using the details provided in this policy.

How to Exercise Your Rights

To make a request related to any of your rights, contact us by email at contact@autonetworx.ae or by phone at +971 50 525 7773.

Once we receive your request, we will process it in accordance with applicable data protection regulations. Depending on the nature of your request, we may ask for identity verification to ensure the security of your data.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or business operations. Any modifications will be published on this page with an updated revision date.

Minor updates that do not significantly impact your rights or data usage will be reflected on this page. For major changes we will notify you through a prominent notice on our website, direct email communication where applicable, or a notification banner within our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.